SHOPPING GUIDE

Thank you for shopping with JACESTORY! 😍

Place order? Just a few clicks away...

  1. Select favourite items and preferences
  2. Add to cart
  3. Key in voucher code (if any) and checkout
  4. Fill in details (contact and delivery info)
  5. Place order and make payment

Settled! Then wait for your parcel~ 🎁

Orders & Payment

You may place your order through our official website www.jacestory.com.

  1. All items are ready stocks, unless stated otherwise.
  2. Don't forget to key in your voucher code (if any) upon checkout! If you have missed out, we are unable to update for you.
  3. Paid order will be shipped out within 1 business day (excluding pre-order item) and no cancellation will be allowed.
  4. Unpaid order will be cancelled automatically if the payment is not made within 24 hours.


Payment MethodCurrency
Bank TransferHong Leong BankMalaysian Ringgit (RM)
Online Banking
via iPay88		Affin Bank
Agrobank
Alliance Bank
AmBank
Bank Islam
Bank Muamalat
Bank of China
Bank Rakyat
Bank Simpanan Nasional (BSN)
CIMB Bank
Hong Leong Bank
HSBC Bank
Kuwait Finance House (KFH)
Maybank2u
OCBC Bank
Public Bank
RHB Bank
Standard Chartered Bank
UOB Bank
eWallet
via iPay88		Boost Wallet
GrabPay
MCash
ShopeePay
Touch 'n Go eWallet
Debit Card
Credit Card
via Stripe		Visa
MasterCard


Delivery Information

An email with tracking details will be sent to you once your order has been fulfilled.


Status

Fulfilled: Your order has been shipped out

Out For Delivery: Your order will be delivered that day

Delivered: Your order has been successfully delivered


Express Delivery

RegionDelivery FeeEstimated Delivery
Selangor
Seri Kembangan
Puchong
Putrajaya

Kuala Lumpur
Bukit Jalil
Sri Petaling		RM15 per Order
Within 24 Hours
OR
On Your Special Date *Remark upon checkout
via JACESTORY or Lalamove
Other Locations in Klang ValleySubject to Lalamove's Delivery FeeWithin 24 Hours
OR
On Your Special Date *Remark upon checkout
via Lalamove


Standard Delivery

RegionDelivery FeeEstimated Delivery
West MalaysiaRM6 per Order
*Free delivery for orders of RM50 & above		1-3 Business Days *Subject to location
via GD Express (GDEX)
East MalaysiaFirst 1kg RM14
Every Additional 1kg RM12
3-5 Business Days *Subject to location
via Ninja Van


Returns & Refunds

All items sold are not returnable, refundable or exchangeable. We perform product inspection to maintain quality assurance and handle all items carefully with carton box, bubble wrap and fragile sticker before shipment.

If you are not entirely satisfied with your purchase, we are here to help.

  1. In the event that the item received is determined to be defective due to manufacturing error, please submit your return request within 3 calendar days from the date of receipt.
  2. All returns without our consent will not be entertained.
  3. JACESTORY reserves the right to reject return request that does not comply with the requirements.